As it’s been a while since we went to Waterfall, I thought its good to revisit the restaurant as we have fond memories of the food and services. At that time (before Covid) service was excellent – staff were attentive and professional and ensure everything is all well taken care. Today, it was a total letdown from the food to the service! The bread came together with the main course and because of this, they have to clear the side plate in order to place the main course and left us eating the bread directly from the bread plate and place the unfinished portion back to the bread plate each time. When my daughter requested for butter, it came with a plate and the lady service staff has to place the butter on the table as there was no place to place the plate! And with butter served, no butter knife was provided until we have to ask for it. The food were served lukewarm and the steak was very dry even though I requested for well done but there were other restaurants who can still preserve the moisture of the steak even though its well done! My daughter ordered the vongole pasta and before she started, she realised that the fork was stained with melted cheese which was not washed properly! And for the pasta, they did not even provide a bowl to dispose the shelves and in the end, the plate is full of the clam shelves and she has to struggle to pick up the pasta? Please refer to the pictures below if you know what i meant. When we feedback to the Manager, he apologised for the overlook and I also feedback on the table size which is so SMALL to put any extra food if we wanted to order more! And the Manager just laugh off “haha small???”… Is the Manager trained to handle feedback?? I noticed he carried 2 cups of ice cream which he placed at the table and chat with 2 other staff and abt 5 mins later, the ice cream was served to us by a female service staff which we expected at least from the Manager personally as a gesture for the unpleasant dining. And I’m not sure why the ice cream were not served immediately but left at the table. What surprised me was its not even a metal spoon but a disposable wooden spoon? Is this from a 5 Star hotel restaurant?? And when the bill came, I was charged with $197 which i did a mental count & realise something amissed! When the staff came back with the bill, there were 4 glasses of wine being charged when it should be 2 glasses.
They void the 1st bill and the male service staff came to me and kind of remind me to check the bill and when I requested the void charge slip, he said he will give it to me in a very impatient tone!
This is one of our worst dining experience and truly disappointed that Waterfall food & service standard has dropped tremendously.
I hope the management can look into this seriously and ensure the service staff are well trained and demonstrate passion in their work!

My favorite Italian restaurant for many years is The Waterfall at the Shangri-La Singapore Hotel🇮🇹🍷
Every visit is a pleasure and a sense of special attention.
Excellent management, impeccable service, and consistently excellent cuisine The staff is attentive, professional, and very friendly-they truly know how to create a cozy and welcoming atmosphere 👌🏻
This
time we tried the traditional
Chinese Lo
Hei salad,🥢prepared in an Italian style-unusual, original, and incredibly delicious😋
This combination of cultures and flavors once again highlights the restaurant’s high level of cuisine and creative approach.
A restaurant you’ll want to return to again and again.
I highly recommend it to all connoisseurs of high-quality Italian cuisine and first-class servicel
Thanks to Andreano, Simone and the Whole Team!🤝