Im deeply grateful for the exceptional care and compassion Dr Christine and the vet nurse team that Vet Central provided for my beloved Bruno during his critical moments. Given my close proximity to the clinic, the team offered flexibility & was there to support us with required daily injections.

Their professionalism, kindness, and dedication were evident in every interaction. They gave love and was there for Bruno’s final moments, making a difficult time slightly more bearable.

Vet Central truly goes above and beyond for their patients and their families. Highly recommend for any pet owner in need of top-notch care and support 🙏❤️

We are very grateful to Dr Bernice & her team in handling the final moments of our pet rabbit last week. Although operating hours were over, they squeezed in time to attend to the situation as he no longer could lift up his head. After the assessment, they wrapped a towel over a warm cushion bag for him to lay on. We are touched by their kindness that we feel has made him feel more comfortable 🙏

Would like to share my bad experience and express my dissatisfaction in relations to my recent visit to the Vet Central Toa Payoh clinic. In view of my pet’s rapid worsening symptoms, I opted to walk in after I was told to drop by immediately with waiting time that could take 1-2hours on top of the additonal surcharge.

Waited for a total of 4 hours since 3pm and was the last to see the doctor at around 7pm. Probably because we are the last in queue, Dr Bernice seems to be half hearted and in a rush, speaking impatiently and insinuating us, the pet owners for bringing the pet for examination too late.

Total consultation took approx 15-20min including a 5min x-ray. Based on Dr Bernice prognosis, my pet was down with cancer and is in severe pain, with a remaining life span of 2-3 days. Half heartedly, she repeatedly suggested to euthanise my pet.

Disbelieved, I brought my pet to another vet clinic and she was given proper treatment and medication and gradually got better overtime.

While the reception staff are friendly and patient, overall, I’m truly dissatisfied with the services rendered considering:

1. The staff could be more honest in advising the waiting time instead of keeping the extremely sickly pet waiting for many hours. Suggesting to visit the nearest available vet could also be an alternative.
2. Despite knowing that my pet is in a severe condition (as she was taken to the back of the clinic for a check upon registration), she was kept in queue for 4 hours when consultation would only take approximately 15min.
3. Unprofessional vet advice that is only seeking the easy way out: euthanasia. If my pet is truly in such a life-threatening condition (per Dr Bernice diagnosis, remaining lifespan of 2-3days, for which her prognosis is wrong), shouldn’t she arrange for the earliest consultation instead of keeping her in queue for 4 hours? Being a vet, Dr Bernice should be advising on the treatment and how to make the pet feel better instead of gaslighting us to put our pet to death.

Vet Central was the pet clinic that is on the top of my list after running through numerous google reviews. However, I was left dissatisfied and Dr Bernice truly failed to live up to expectation. Would never visit Vet Central again.