My first visit at Dr Paws Vet Care and it definitely won’t be my last. I called in for an appointment at 4pm and was lucky to get an appointment slot on the same day, at 6pm. I was surprised that I was able to get an appointment even at such short notice.

I brought my 3 cats to get a basic wellness check to get the all-clear for them to be healthy and well enough to stay at a cat boarding hotel. Dr Brenda Poh was very thorough in her examination of all 3 of my cats, taking her time with each cat. She was very meticulous, observant and attentive in each part of the examination.

After performing an auscultation on one of my cats, we discovered something that we had not expected when coming for a basic wellness check. Her diligence and conscientiousness in her work is how she managed to detect a heart murmur in one of my cats. It showed me her skills, experience and knowledge that helped in discovering something we would not have known otherwise. She had then suggested for us to bring our cat for an echocardiogram to determine whether he could have an underlying heart condition.

Without her diagnosis of a heart murmur, we would not have been aware as other vets had not picked up on it before. We’re relieved to know that we had brought our cats to a reliable, trustworthy and dedicated vet like Dr Brenda Poh.

Ratings:

Cleanliness ⭐⭐⭐⭐⭐
– Clean seating/waiting area free of foul odors, stains on seats and pet waste

Waiting time ⭐⭐⭐⭐
– Arrived on time but waited for more than 10 minutes before consultation

Comfortability ⭐⭐⭐⭐
– Aircon temperature was not too cold for us and our cats
– Clinic space may be a bit small if there are a lot of patients, luckily we were there with only one other person and had space for our 3 cats and their carriers

Ambience ⭐⭐⭐⭐
– Music played was a little too loud and it would have been better to have calming/relaxing music instead of pop music being played so it is calming for pets
– Cosy interior and simple yet unique design (door had cute decals of pets and door handles were cute paws)

Service ⭐⭐⭐⭐⭐
– They have a WhatsApp number that makes it easy to contact them and send required documents
– Vet and vet tech/nurses were friendly, warm and approachable
– Vet clinic checked in with us through WhatsApp on how our cats are doing few days after visit, great “after-sales service”

Accessibility ⭐⭐⭐⭐
– Carpark outside vet clinic is private so you need to park outside the compound
– May be tricky if you can’t find parking outside
– Opening hours are from 10am to 8pm (most clinics close at 6)
– Located in the East which is convenient for us
– 8 minute car ride from Bedok MRT

Price ⭐⭐⭐⭐
– Price for services was a bit more expensive than other clinics (eg. $50 for a medical report/vet memo)
– Consultation was about standard pricing as most clinics ($54.50)

Availability ⭐⭐⭐⭐⭐
– Managed to secure a same day appointment
– Swift response when you call in to book, also convenient to communicate beforehand on Whatsapp as replies are quick

Quality of care ⭐⭐⭐⭐⭐
– Dr Brenda displayed high standards of excellence and great knowledge in her work
– Experienced vet with over 13 years of experience (clinic website states she’s been a vet since 2012)
– Made an informed diagnosis which was accurate (we got a second opinion from another vet clinic which confirmed the diagnosis)
– Managed to handle my sensitive, anxious and wary cat with careful, considerate and safe approach by herself (other vet clinics have needed to have vet tech present to hold down my cat with towels)
– Consult was over 2 hours but had no additional charges, she took her time with each of my cats and didn’t rush through their examinations
– Treats various species of pets from hamsters, guinea pigs to rabbits, cats and dogs (very wide range of expertise and diverse knowledge – I know that I can recommend her even for people with pocket pets)

Overall 4.5/5 ⭐
Highly recommend visiting this clinic and getting your pets treated by Dr Brenda Poh.

Brought my Maltipoo, Nara, to Dr Paws Vet Care at Lucky Heights for her sterilisation and couldn’t be happier with the experience! Dr Brenda was incredibly gentle, caring, and professional throughout the whole process. She explained everything clearly, and Nara’s recovery was so smooth thanks to the excellent care and follow-up attention. The clinic team was friendly and reassuring too. Highly recommend Dr Paws and Dr Brenda to any pet parent looking for a kind and skilled vet!

I recently brought my adopted cat, Banana, to Dr Paws Clinic for a full health check-up, and I couldn’t be more grateful for the care and attention he received. During the visit, it was discovered that Banana had quite a bad flu, and the team made sure he was treated properly before moving forward with his vaccinations.

What really impressed me was how attentive and thoughtful the staff were throughout his recovery. Over the two-week period while Banana was on medication, the clinic team called several times to check on his progress and ensure he was doing well. Once his flu cleared up, they promptly followed up to schedule his vaccination without any delay.

The professionalism and compassion shown by Dr Paws Clinic have really given me peace of mind as a pet owner. It’s reassuring to know that Banana is in such good hands, and I’ll definitely continue trusting them with his future care. Highly recommended to any pet parents looking for a reliable and caring veterinary clinic!