This is my very first time scheduling a grooming session at Benji. The grooming was scheduled at a specific timing, and when we reached, we were told that my little one would have to wait for 1.5 hours to get a groom. There were easily 5 dogs waiting in the grooming space within. We did not get any heads up on the 1.5 hour delay prior to reaching the shop for our appointment (not a simple phone call or a WhatsApp was received), and was ushered into the grooming area to handover our dog as though nothing was wrong! Super alarming. Groomers apologised even though it was not their fault. Informed the front desk about the delay and they mentioned that one of their groomers took MC in the morning and they strongly urged and requested for us to wait it out, even though I mentioned that I came from afar and had another appointment scheduled after. I could even sense dissatisfaction from them. This was not a pleasant experience and it is definitely not professional on the management’s part. If one groomer decided to take MC in the morning, then at the very least the shop should have informed the owners of the dogs beforehand so that they will not have to make a trip down only to wait. Dogs also face stress. Disappointed with the client service and highly do not recommend.

Brought Cookie for this quarterly grooming this afternoon and it was a great experience. He’s looks great… Tks Benji Pet Kennel.

Shop space is HUGE with very wide variety of products ranging from pet food, snacks, toys, supplements etc. There are also convenient parking spaces nearby! It is worth the effort to come here rarher than the usual tiny pet needs shops in shopping malls.